No chatbots, no ticket queue black holes. Pick your channel below and a real person from the DocSuite team will be on the other end.
hello@docsuite.app
Questions about DocSuite, partnerships, or anything else.
Send email Salessales@docsuite.app
Upgrade, Enterprise plans, volume licences, or a custom demo.
Send email Supportsupport@docsuite.app
Technical issues, account help, or platform how-tos.
Send email Legal & Privacylegal@docsuite.app
BAA requests, data protection, HIPAA, or compliance queries.
Send emailStarter
24 hours
Email only
Growth & Professional
4 hours
Email + WhatsApp
Enterprise
1 hour
Dedicated account manager
How quickly will I get a response?
Support tickets are answered within 4 business hours on Growth and Professional plans, and within 24 hours on the free Starter plan. Sales enquiries are typically answered same-day.
Do you offer a live demo?
Yes — email sales@docsuite.app or message us on WhatsApp to book a personalised 30-minute walkthrough with a DocSuite specialist.
Can I get a Business Associate Agreement (BAA)?
All Growth, Professional, and Enterprise customers can request a signed HIPAA BAA. Email legal@docsuite.app and we'll turn it around within 2 business days.
I'm a hospital or multi-location clinic — is there an Enterprise plan?
Absolutely. We offer custom pricing, dedicated infrastructure, on-premise deployment options, and a dedicated account manager for organisations with 10+ doctors or multi-location needs. Email sales@docsuite.app to get started.
Do you have a partner or affiliate programme?
We're building one! Email hello@docsuite.app with the subject line "Partner Programme" to join the waitlist and receive details when it launches.
Ready to get started?
Set up your practice in 60 seconds. Upgrade only when you're ready to grow.